Tourism & Office Skills


The aim of this programme is to provide young people with training in the necessary skills, knowledge and attitude to develop and pursue a career in the tourism industry e.g. hotel reception, administration, travel operator.

Course Content

Tourism Visitor Care

You will learn about the benefits of tourism and learn how to provide tourism visitor customer care.

Office Skills

You will learn how to perform general office and administrative duties.

Reception Skills

You will learn how to work in a reception area or front office environment.

Customer Service

You will learn how to offer good customer service within a work, social or voluntary environment.


You will learn to communicate verbally and non-verbally in everyday tasks, in real life and in the workplace.

Work Experience

You will learn to how to participate in the workplace for 2 weeks and how to work effectively in the working environment.

Functional Mathematics

You will learn to recognise situations where mathematics can be used meaningfully in daily life and learn the mathematical skills to function in the workplace and in your personal life.

Information Technology Skills

You will be able to use applications in information technology and develop skills in data entry, word processing, and using the internet.

Personal and Interpersonal Development

You will learn & develop the skills and knowledge to be successful in life and the workplace, working independently & with others.


QQI Level 4 Major Award in General Learning (4M2010)

QQI Level 4 Special Purpose Award in Tourism Customer Care (4S0687)

Course code




Number of places


Entry requirements

None required, Junior Certificate/ QQI Level 3 ideally.




9-4 Mon-Thurs, 9-1 Friday

Progression options

QQI Level 5 in a College of Further Education, work or an apprenticeship